Digital
Digital is creating more data than ever before – data that is being to deliver better experiences, better products and much more.
Building own RAG AI
In my journey to understand genAI better, spent a good part of last 5-6 weeks building a RAG AI chatbot…
Masters of Search in the streaming era
September 06, 2020
Consumer Behaviour + Digital + Product Management
Search Experience on Netflix, Amazon Prime and You Tube Across both audio and video formats, the online media consumption in…
Understanding the power of gamification
August 30, 2020
Consumer Behaviour + Digital + Product Management
For the last 2 weeks, I have been learning Spanish on Duolingo. It’s amazing. The Duolingo app is just phenomenally…
Varying rates of digital adoption across send and receive-sides impact payment-flows
February 23, 2020
Digital + Financial Services + Financial Inclusion + Financial Services + Payments + Mobile Payments + Payments + Product Management
Very simplistically put, payment is the movement of money from A to B. And the world is becoming increasingly comfortable…
Factory and Lab mindsets in product management teams
May 05, 2019
Digital + Leadership + Most Popular + Product Management
Factories and laboratories evoke very different images. With a factory – I am usually thinking the industrial revolution in all…
Quest for Friction Less Experiences
February 11, 2018
Consumer Behaviour + Digital + Payments + Mobile Payments + Most Popular + Payments + Product Management
Yesterday, I got to experience the WhatsApp payment flows. It surely felt like a neat friction-less experience both for adding/mapping…
Migrating away from cash is intimidating – Stickiness of Cash Part 2
May 01, 2017
Consumer Behaviour + Digital + Financial Services + Financial Inclusion + Financial Services + Ideas + Payments + Mobile Payments + Payments
Ask any payment professional, and while they might disagree on what’s the best payment experience, they would all agree that…
Cash is not the enemy – Stickiness of Cash Part 1
April 02, 2017
Consumer Behaviour + Digital
Why is cash so sticky in our society? Many of us have argued for the need to build convenience, security…
Beyond Big Data – A Small and fast data example
November 14, 2016
Digital + Ideas + Product Management
Big Data is all the rage. Everywhere you go, any meeting or presentation one sits through, Big Data seems to…
Immediate reactions to the banning of Rs 500 & 1000 notes
November 08, 2016
Digital + Financial Services + Payments
As Anshul & I sat listening to the PMs announcement and then all the experts on CNBC, we couldnt help…
Search Vs Social – the long tail of ad revenues
July 08, 2016
Case study + Digital + Product Management
Google and Facebook together took away 64% of the total US online advertising spends. And Facebook had around 65% of…
Unit Economics in the times of Auction Marketing Models
April 09, 2016
Case study + Digital + Product Management
Unit Economics is all we hear these days in the consumer technology world. Unfortunately for many start-ups seeking venture funds,…
Payments are a critical piece – Digital Banking ToolKit
February 06, 2016
Digital + Financial Services + Payments + Product Management
In India, digital and mobile Payments is a really HOT space right now. HDFC Bank introduced PayZapp which intends to…
Marshmallow Test and Insurance Marketing
January 26, 2016
Books + Consumer Behaviour + Digital + Financial Services
I spent the last week reading up “The Marshmallow Test by Walter Mischel”. And while the book is a fascinating…
Showing Contact Addresses in Google Maps
December 23, 2015
Digital + Ideas + Product Management
Quick Summary: Here’s a small product feature recommendation for Google Maps on Android. Currently when I am in Google Maps…
Thin Mobile App or a Fat one – Digital banking toolkit
October 26, 2015
Case study + Digital + Financial Services + Payments + Mobile Payments + Payments + Product Management
Mobile is the new frontier and banks know this well. Amongst the various choices to make as part of the…
SMS is reborn as an acqui channel in the Smartphone age
October 14, 2015
Case study + Consumer Behaviour + Digital + Product Management
In the early days of Deal4Loans, we used to get a lot of traffic and leads through SMS campaigns. Especially…
3 tips for New To Bank Acquisitions – Digital Banking Toolkit
October 01, 2015
Consumer Behaviour + Digital + Financial Services + Leadership
Why Online Acquisitions Acquiring New To Bank (NTB) customers is a key agenda for most Digital Heads at Banks. Its…