Payments
Varying rates of digital adoption across send and receive-sides impact payment-flows
February 23, 2020
Digital + Financial Services + Financial Inclusion + Financial Services + Payments + Mobile Payments + Payments + Product Management
Very simplistically put, payment is the movement of money from A to B. And the world is becoming increasingly comfortable…
A tale of two cards
October 11, 2019
Financial Services + Payments
“Building a visionary company requires one percent vision and 99 percent alignment.” —Jim Collins and Jerry Porras, Built to Last And I…
Quest for Friction Less Experiences
February 11, 2018
Consumer Behaviour + Digital + Payments + Mobile Payments + Most Popular + Payments + Product Management
Yesterday, I got to experience the WhatsApp payment flows. It surely felt like a neat friction-less experience both for adding/mapping…
Migrating away from cash is intimidating – Stickiness of Cash Part 2
May 01, 2017
Consumer Behaviour + Digital + Financial Services + Financial Inclusion + Financial Services + Ideas + Payments + Mobile Payments + Payments
Ask any payment professional, and while they might disagree on what’s the best payment experience, they would all agree that…
Immediate reactions to the banning of Rs 500 & 1000 notes
November 08, 2016
Digital + Financial Services + Payments
As Anshul & I sat listening to the PMs announcement and then all the experts on CNBC, we couldnt help…
Payments are a critical piece – Digital Banking ToolKit
February 06, 2016
Digital + Financial Services + Payments + Product Management
In India, digital and mobile Payments is a really HOT space right now. HDFC Bank introduced PayZapp which intends to…
Thin Mobile App or a Fat one – Digital banking toolkit
October 26, 2015
Case study + Digital + Financial Services + Payments + Mobile Payments + Payments + Product Management
Mobile is the new frontier and banks know this well. Amongst the various choices to make as part of the…
Digital India – its already here
July 01, 2015
Case study + Consumer Behaviour + Digital + Financial Services + Ideas + Payments + Product Management
Today’s the launch of the Digital India initiative and quite a coincidence that I had an experience which makes me…
Why mobile payments must arrive soon
May 22, 2014
Digital + Payments + Mobile Payments
I try to go walking on most weekdays. And I prefer to do so light – carry just the minimal…
Why I use Paytm for all bill payments except Airtel
February 14, 2014
Consumer Behaviour + Digital + Financial Services + Payments + Mobile Payments + Payments
Consumer behavior used to be a course that marketing folks took in 2nd year of Bschool. I stayed away , like…
Basics of Mobile Payments
October 23, 2013
Payments + Mobile Payments
Understanding the basics of Mobile Payments required me to find answers to these questions. What is a mobile payment What…
Mobile Payments Security – concerns, issues, threats, models and measures
October 03, 2013
Digital + Financial Services + Payments + Mobile Payments + Payments
One of the biggest reason why cash has still reigned supreme for purchases is the percieved safety it brings. It…
M PESA story
August 05, 2013
Payments + Mobile Payments
What are the things M PESA did right? Clean and focused campaign – “Send Money Home” – focused only on…
Consumer pitches for payment solutions
January 02, 2013
Payments + Mobile Payments
Any new payment solution seeks to change the consumer behavior in a significant way and hence tries to ride on…