Yesterday, I got to experience the WhatsApp payment flows. It surely felt like a neat friction-less experience both for adding/mapping bank accounts and for in-chat payments. And in…
A recent experience with a telecom co. brought back memories from my Credit Card days. A customer issue is raised and gets escalated to the corporate team. The…
Todays Times of India (TOI) was a pleasant surprise for most readers. The lucky few were the ones to experience a nice innovation in advertising – something that…