Quest for Friction Less Experiences
Yesterday, I got to experience the WhatsApp payment flows. It surely felt like a neat friction-less experience both for adding/mapping bank accounts and for in-chat… Read More »Quest for Friction Less Experiences
Design
Good rules should be designed for higher adoption
How do we drive adoption for rules in a community, or even at a country level ? Should a good rule be designed to make… Read More »Good rules should be designed for higher adoption
Why Financial Services Cos need Designers and fast !
I just came back from depositing a cheque into a relative’s HDFC Bank account. I know, its a crime that I did not use the… Read More »Why Financial Services Cos need Designers and fast !
Enterprise solutions – designing around the customer
A recent experience with a telecom co. brought back memories from my Credit Card days. A customer issue is raised and gets escalated to the… Read More »Enterprise solutions – designing around the customer
German Engineering but definitely Chinese manufacturing
Todays Times of India (TOI) was a pleasant surprise for most readers. The lucky few were the ones to experience a nice innovation in advertising… Read More »German Engineering but definitely Chinese manufacturing