Factory and Lab mindsets in product management teams

Factories and laboratories evoke very different images. With a factory – I am usually thinking the industrial revolution in all its glory – machines, assembly lines, robots, workers, all working in a disciplined and predictable manner – churning out products that are all identical and meet the claimed specifications. Low room for error. Designed for scale. On the other hand, when I think of a lab – I usually come up with a white coat wearing team of specialists pouring over data. Going deeper into a topic. Asking fundamental questions. Pushing boundaries. New ideas being discussed and prototyped. While I

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Payment friction

Quest for Friction Less Experiences

Yesterday, I got to experience the WhatsApp payment flows. It surely felt like a neat friction-less experience both for adding/mapping bank accounts and for in-chat payments. And in my excitement I forwarded it to a friend who didn’t have any UPI handle so far. And I was surprised by the reaction. How does WhatsApp know my bank account ??!!  And frankly I had looked at it the other way round – they are showing me the specific account that I want to associate here. And this got me thinking about friction in digital consumer experiences. I remembered my Amazon experience.

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Effective rules implementation

Good rules should be designed for higher adoption

How do we drive adoption for rules in a community, or even at a country level ? Should a good rule be designed to make it easily enforceable too? I think it should be. If we want to build a society where most follow the rules, enforceability should be an important criteria. To decide whether a new rule should be introduced or not. Whether an existing rule needs to be modified or scrapped. Why? It is my belief, that when we have rules that can be easily broken without any consequences, it sends a signal to the community. And this

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Wheat Green Revolution

Public policy, ripple effects and feedback loops

I have always been intrigued by product design and by extension policy design (& implementation). If the government were to look at itself as a start-up technology venture, the policies, schemes and guidelines issued by the government would possibly be the “products” of this venture. And like any good product manager, one should study not just the immediate impact of change(s) in product design but also the delayed and maybe stickier changes in consumer behaviour. And that is what I want to share with you today. Shift in dietary habits due to Green Revolution Sometime last month, I was visiting

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Krishna Arjuna

Easier to be Krishna than to be Arjun

The other day, my mom shared a powerful and thought-provoking quote, that she has just read. It’s easier to be Krishna, than to be Arjun !! And she went on to explain, that being Krishna requires one to look inside and discover the highest qualities that each of us are bestowed with. But to be an Arjun, one needs to be full of faith. Infact have so much faith and trust, that you see a Guru in your friend, who then becomes the Krishna in your life. Its a very powerful thought. To be able to trust someone or something

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