Customer Complaints and Social Media
Facebook, Twitter, LinkedIn and other social platforms have provided an immense tool in the hands of the consumers. Suddenly the lone voice of the consumer,… Read More »Customer Complaints and Social Media
Customer Service
Enterprise solutions – designing around the customer
A recent experience with a telecom co. brought back memories from my Credit Card days. A customer issue is raised and gets escalated to the… Read More »Enterprise solutions – designing around the customer